Darn Customers - Learn To Deal WIth Hostile, Stubborn, Aggressive, Angry and Rude Customers
No matter whether you work in retail, hospitality (hotels and restaurants), the service industry or a professional offfice (law, medical, insurance), or in a call center, you come across customers that make it difficult to help them, because they are upset, stubborn, angry, or even trying to "work the system".
We know it's frustrating when the people you try to help get in the way due to their rude, or aggressive behavior. They eat up your time, and it's difficult not to take insults and attacks personally.
That's why we've written several books to teach you the skills you need to deal more quickly and more professionally with the toughest customers, and have trained thousands of people just like you, through our live seminars.
Now you can learn these skills online free of charge via our online seminars, based on our books.
Be sure to read the instructions to get the most out of this site.
Christmas is Coming. Do You Know How To Deal With the Hot, Frustrated, Irate Customers?
If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As A Cucumber.
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Amazon Reviews Verified By Amazon
Lisa S. In California: Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool.